Shipping policy
Welcome to Holoillusionz! We’re committed to providing a reliable and transparent shipping process for our valued customers. Here’s everything you need to know about our shipping policy:
1. Order Processing Time
- All orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the following business day.
- A shipping confirmation email with tracking details will be sent once your order is on its way.
2. Shipping Rates & Delivery Times
- Standard Shipping: Estimated delivery within 5-10 business days. Shipping rates are calculated at checkout based on location and order weight.
- Express Shipping: Estimated delivery within 2-5 business days. Additional fees apply, calculated at checkout.
- Free Shipping: Enjoy free standard shipping on orders over $[insert amount here].
3. International Shipping
- We offer international shipping to select countries. Estimated delivery for international orders is between 10-20 business days, depending on the destination.
- International orders may be subject to customs fees, taxes, and import duties, which are the customer’s responsibility.
4. Order Tracking
- Once your order has shipped, a tracking number will be provided via email. Please allow up to 48 hours for tracking details to update.
5. Undeliverable Packages
- If a package is returned to us due to an incorrect address or refusal, any additional shipping costs to resend the package will be the customer’s responsibility.
6. Lost or Delayed Shipments
- While we strive to ensure timely delivery, delays may occasionally occur due to the carrier. If you believe your package is lost or delayed, contact us at [insert contact email], and we’ll work with the carrier to resolve the issue.
Thank you for shopping with Holoillusionz! For any questions or further assistance, please don’t hesitate to reach out to our customer support team. We’re here to help make your shopping experience exceptional.