Refund policy

At Holoillusionz, we are committed to ensuring your satisfaction with every purchase. If you are not fully satisfied with your order, please review our return and refund policy below:

1. Eligibility for Returns

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
  • Returns must be initiated within 30 days of receiving your order.
  • Certain items, including final sale or clearance items, gift cards, and personalized products, are not eligible for return.

2. Return Process

  • To start a return, please contact our customer service at [yourstoreemail@holoillusionz.com] with your order number and reason for return.
  • Once your return is approved, we will provide you with instructions on how to send back your item.
  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

3. Refunds

  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed and automatically applied to your original payment method within 5-7 business days.
  • Please note that shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or defective item).

4. Exchanges

  • We only replace items if they are defective or damaged. If you need an exchange for the same item, please email us at [yourstoreemail@holoillusionz.com].
  • For other exchanges, please initiate a return for a refund and place a new order.

5. Non-Returnable Items

  • The following items cannot be returned:
    • Gift cards
    • Downloadable products
    • Items marked as final sale
    • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

6. Late or Missing Refunds

  • If you haven’t received a refund within the specified time, first check your bank account and contact your credit card company, as it may take some time before your refund is officially posted.
  • If you have done this and still have not received your refund, please contact us at [yourstoreemail@holoillusionz.com].